Services Tailored to You
Customer Service
With over five years of experience, our customer service team is well prepared to address any customer concerns while ensuring every customer has a good experience with your brand’s representatives. We handle all customer interactions: answering and making calls, responding to e-mails and live chats, handling inquiries, and resolving issues. Beyond that, we can take care of your after-sales satisfaction, manage customer reviews, invite feedback. The goal is to foster trust and loyalty, and our friendly team will make the best effort to catch every potential sale and facilitate returning custom. Our team is happy to help your business’ reputation to grow.
Graphic Design
To present products in the best light, our graphic designer enhances product photography to maximise appeal and drive sales. This includes adding realistic shadows to studio photos for a clean, professional look, constructing detailed 3D scenes to showcase furniture in various settings, and developing vector infographics for clear product information. Additionally, the designer creates tailored backgrounds to complement the furniture and, when necessary, produces 3D models for interactive displays. Through these expert techniques, we ensure each piece of furniture is presented attractively and effectively, significantly contributing to its market success.
Logistics and Operations
Our logistics and operations services streamline your supply chain by managing stock, coordinating with couriers, and setting up third-party delivery companies. We oversee warehouse operations and ensure seamless integration with your logistics network, optimising every aspect from inventory control to delivery. Our goal is to enhance efficiency, reduce delays, and ensure your products reach customers promptly. Additionally, we help organise returns and liaise with delivery companies to address any issues.
Digital Marketing
We are dedicated to cover all aspects of your online presence. We provide extensive content marketing tactics, including baseline SEO, content writing, blog posts, infographics, social media advertising, and long-form listing descriptions. Our team handles PPC campaigns, from setting up and managing Google Ads to optimising Meta and Pinterest ads. Our marketing specialists conduct market research, industry trends analysis and more, all in the interest of providing goal-driven campaigns adaptable to the ever-changing digital business landscape.
E-commerce Management
Our e-commerce management services focus on optimising Shopify stores to enhance performance and user experience. We improve website speed, select and manage themes, and find the best Shopify apps to tailor your site to your needs. Our team creates professional, comprehensive product listings and ensures your store is fully functional. Additionally, we offer support for Magento migrations.
Wayfair Account Management
Our team provides comprehensive Wayfair account management, creating and maintaining product listings optimised for Wayfair, managing inventories and pricing, and handling full order management. Our specialists address post-order issues like returns and deductions, and expertly manage Wayfair advertising campaigns, including keyword-targeted and sponsored products campaigns, as well as B2B and occasional Wayfair promotions.We collaborate closely with Wayfair account managers and manage the supplier transfer process with precision. Additionally, we offer analysis of product performance, create targeted marketing campaigns to boost sales, and ensure exceptional customer service, all designed to maximise your success on Wayfair.